Frequently Asked Questions
Here you will find answers to many commonly asked questions. If you have other questions or need assistance, please contact us.
A: Family Home Medical’s 8,000 square foot showroom has an extensive and diverse selection of medical supplies ranging from basic canes, walkers, wheelchairs, and lift chairs, to incontinence, wound care, urology, compression therapy, bathroom aids, and orthopedic bracing. Visit our showroom or our website to explore the wide variety of available options.
Q: Do you carry mastectomy (after breast surgery), supplies and can you bill my insurance for them?
A: Yes we carry mastectomy supplies and with the right documentation from the Doctor, our billing staff will be happy to bill your insurance carrier. We have a mastectomy fitter on hand Monday through Friday who can take your calls and questions on a daily basis.
A: We are in network with a variety of insurance companies. Medicare, Highmark Blue Shield, Health America, Capital Blue Cross, Access, Gateway, and Unison are some of the most common insurances, but there are many more that we are in network with. If you have insurance other than the ones listed above, please speak to our Billing Department. They will be happy to work with you to determine the status of your insurance coverage.
A: We must first obtain an order in the form of a prescription from the doctor to determine if the patient qualifies. Rule of thumb is, if the product is truly medically necessary and is for “in home” use, then it is probably considered to be a medical device and should have some consideration for coverage from your insurance company.
A: Most insurance companies will pay for the lifting mechanism of a lift chair only. The philosophy here is that furniture is not a medical device, though the lifting mechanism housed within the lift chair is. Because there are several potential obstacles that stand between qualifying for this coverage and being denied for it, here is how Family Home Medical handles this: The patient pays for the full amount of the chair. To begin the billing process we need to have an ordering prescription from a treating physician for a “lift chair.” Then we forward a certificate of medical necessity to the prescribing physician that contains several questions that the doctor will answer. Next we submit the claim to the insurance company. We cannot guarantee this coverage, although most claims we file do get reimbursed for the lifting device.